Redbox Etiquette

by | Aug 27th, 2010 | 6:09PM | Filed under: Redbox Insider, Redbox On The Road, Videos

We’ve visited more than our fair share of redbox kiosks over the past month, which means we’ve had plenty of opportunities to witness breaches of redbox etiquette. While this video isn’t a complete list of wrongs, it’s probably enough to get the conversation started. Who knows? Your etiquette tip may be in our next video!


45 Responses to “Redbox Etiquette”

  1. Suzette
    Posted on January 20, 2011 at 5:55 pm

    I Love Redbox and only have had minor issues. yes, some people are slower, but we all need to have a little more patience at times..I mean seriously..10-20 min is not gonna kill you. It is so super convenient as it is and you all are still complaining! how long did you used to spend in Blockbuster?!?! REBOX is awesome!

  2. Sandi
    Posted on July 24, 2011 at 9:10 pm

    I wish Redbox would put a return slot on the side that worked separately from the renting portion. I know, it is a longshot, just thought I would ask! I was behind two large people tonight who were just looking and I asked if I could return my two movies. They looked at me like I was asking them if I could have their car or something. So, I just walked away and told them “Don’t be polite or anything.” I was brought up differently and am always polite when someone wants to return a movie while I am just looking. I hope those people read this and realize what asses they were and how stupid they are. By the way, I am in Springfield, Mo and it was at the Redbox on Kearney and National. Stupid, stupid people with no manners and etiquette need to stay home and rent from their pay-per-view and remember some of the things their parents taught them, if they were even taught anything.

  3. Ang
    Posted on August 29, 2011 at 3:56 pm

    An issue I have found with Redbox etiquette is on the inside locations, especially at the grocery stores. Parents that allow their children to play with the machine when they have absolutely no plans to actually allow them to rent a movie. I find this really irritating when you go up and ask the kids if they were looking or playing and their parents get mad at you for addressing their kids. (Meanwhile the parents are still in line to purchase their food). If you don’t want to watch your kids while you are shopping then find a babysitter to do it for you. Teach you kids to be respectful, if there are people waiting behind them tell them to get out of the way for actual customers.

  4. Tom C
    Posted on August 29, 2011 at 4:01 pm

    Redbox etiquette is an issue around here(Fort Worth area). I seem to be the only one who even notices someone behind me. If I am just looking and someone is returning, I simply step aside and allow them to return their movie. Also, in most cases with the Redbox that I go to I can actually pull up pretty close to the machine. If I notice someone at the machine I simply stay in the truck till they are done, no sense in hovering over someone trying to make a selection . . . Is it to much to ask others for these same courtesies?

  5. Steven
    Posted on August 29, 2011 at 5:05 pm

    In regard to taking a long time to make a selection: It would help if people would access the website and see what is available before visiting the kiosk. Even if they decide not to reserve online, they could have 1 or 2 selections in mind when they get to the location.

  6. Troy
    Posted on August 29, 2011 at 5:10 pm

    Our favorite Redbox is close to the curb in the Walgreens parking lot. I don’t mind people parking in front of the koisk waiting thier turn. I do mind when they sit there and leave the vehicle running. It’s over 100 degrees outside and your hot vehicle is parked and running within 5 feet of the koisk spewing hot air on those trying to make a purchase.

  7. Kelly
    Posted on August 29, 2011 at 5:20 pm

    I love red box but I wish there were two rex boxes at my location its very popular and I can never get the movie I want

  8. lisa d
    Posted on August 29, 2011 at 8:59 pm

    The other night I went to return a movie where there were two machines and there was a couple using both of them to browse movies. They saw me standing there with my return in my hand but they just kept right on talking about which movie to get. Redbox is awesome, just some people are rude. Had way worse experiences at blockbuster…

  9. Princess Norrain
    Posted on August 30, 2011 at 1:51 am

    I usually know what I want once I get to the Redbox. Occasionally I’ll surf a little once I get there, but only if there’s nobody waiting. If someone walks up with a return, I’ll usually let them go ahead of me, but not anymore because of the loser I let go ahead of me the other day. He returned his movie and then had the nerve to get on the phone and have a five minute conversation with some other loser about what movie he should rent next. I said to him, as he was leaving, “Wow, I could’ve been finished already. I guess that’s what I get for being nice…” Next time, if someone walks up with a return, I’ll ask if they’re just returning. If they say they’re renting another movie, I’ll rent mine first. Come to think of it, I don’t think I’ve ever rented another movie when I was returning one, but that’s just me…

  10. Nathan
    Posted on August 31, 2011 at 11:46 am

    Terrible acting! Looks like you just found this guy off the side of the street and asked him if, he wanted to be in a Redbox video. Please get someone new!!!

    Soooo true, people need to know about this redbox etiquette!

  11. debrahubbard
    Posted on August 31, 2011 at 12:38 pm

    Sandi, you got the right idea!!!!!!!!!!!!
    also, have general idea what u want, don’t see it, move over!
    PS some Redbox movies have not played well on my player, just letting ya’ll know. Most of the time, the movies I rent play great!
    LOVE REDBOX!!!!!!

  12. Aaron
    Posted on September 4, 2011 at 8:14 pm

    What my wife and I do is we actually look for the movies online and then rent them right there on the website. It takes us as much or less time to return. Very quick and easy.

  13. Eliza
    Posted on November 4, 2011 at 5:05 pm

    Nathan, that is not the point.
    Also i hate when people do all that stuff in the video.

  14. Nicole Stratton
    Posted on November 6, 2011 at 1:04 am

    If it’s close to 9 pm you should step aside and let people return their movies so they don’t get a late charge. You would hate it if someone would like you return YOUR movie!

  15. Larisa Estes
    Posted on November 8, 2011 at 9:15 pm

    I wish you could pay .50 more & get it for 2 nights. I live 30 minutes to a redbox/town & it’d just hassle to go 2 days in a row

  16. Karen
    Posted on November 10, 2011 at 5:30 am

    If we are simply scrolling movies and unsure of what we want and someone comes up with a return we move aside. But if I am in the middle of choosing a movie and trying to read I think it’s rude for others to interupt me as they can see I’m looking at the rating and so on. So many times I feel rushed and get the movie anyway and end up hating it and then think I just wasted a good dollar because someone couldn’t wait 5 mins. If you don’t like to wait go find yourself another machine. Here in Jax there are so many on every corner. Winn Dixie, McD’s, CVS, and Walgreens all have one or two on the the same road. Also if your parked in front of redbox and it’s dark turn your light off. One you can’t see anything your trying to look at and two it makes people feel they’re in the spotlight. I love redbox and usually can find one where no one is at it. I do wish there were a larger selection of family films, like hallmark and lifetime movies. I don’t like all the rated R movies, I see teens getting them all the time. We can’t change people and most probably are thinking your rude for interupting them. After all they were there before you got there and are in the middle of finishing up. If it is just a return and close to 9pm move aside or find one no one is at. But who goes to pick up movies at 9pm? We all know that’s the time returns are due and with so many people waiting until the last minute to return and rushing you it isn’t pleasant. It just takes some thinking people! You can avoid other people about 90% of the time if you wanted to.

  17. kj
    Posted on April 11, 2012 at 11:16 pm

    We prefer to browse the available movies online at redbox.com, rent them online and then pick them up at the kiosk. It costs less and saves a ton of time at the kiosk. There are trailers, review sites, etc. online that aren’t available at the kiosk, so we’re able to make educated decisions ahead of time, and rent only the movies we really want to see. We would agree with another commenter: the redbox kiosk is not your babysitter. If the kids don’t plan to rent, please ask them to give customers access to the kiosk.

  18. Winston
    Posted on May 27, 2012 at 9:25 pm

    I have 2 comments for Redbox etiquette. The first, and obvious one, has already been covered. Know what you want before you go. Suzette may have 10-20 minutes to stand in line at a Redbox, but I don’t.

    The 2nd issue I have is when there are 2 kiosks about 6 feet apart. If there’s one person at each, and I’m next in line, I will stand in the middle. It’s obvious that I’m waiting for the next available kiosk to open. Then someone will walk up and stand behind one of the occupied kiosks, as though I’m in line for the other one. If their’s happens to open before the other one, they’ll step right up in front of me and use it. People need to have common sense and understand that there aren’t 2 lines and it’s not a matter of hoping you pick the right line. There is 1 line and the next person gets to use the first available kiosk.

  19. Betty Couch
    Posted on June 2, 2012 at 9:14 am

    There is a town named Chelsea, Oklahoma and they used to have a blockbuster there but took it out. We really need a redbox put in because like other people, it is just too far to travel two days in a row to get and return the videos 20 miles away. I wish redbox would check into it.

  20. Michael E. Rubin
    Posted on June 2, 2012 at 12:29 pm

    Hi Betty,

    We’ll be glad to forward your request to the people who make those decisions here at Redbox. Thanks for the recommendation!

    At your service,
    Michael E. Rubin
    Redbox Sr. Manager, Social Media
    mrubin@redbox.com